SUPPORT

If it has been determined that the product will need to be repaired at our authorized facilities, an RMA number will be issued (Return Material Authorization number). This number should be clearly visible on all shipment documents. Please note, returned goods will not be accepted without an official RMA number. When possible, please ship the product back in its original packaging. We can not accept liability for products damaged during shipping back to us. Upon reception of your product, preliminary assessment will be performed. Products damaged through neglect due to inadequate packaging or during transit, will have the warranty voided. All of our products require stable and industry standard packing materials.

Warranty Repair
Units which are under warranty are of no charge to the customer. In the event that there is “No Fault Found”, a charge of US $1,000.00 per unit will be invoiced to cover evaluation, labor and testing, prior to shipping. As per our Warranty procedures, the Customer is responsible for shipment to Genmix Technology and Genmix Technology is responsible for the return shipment.

Non-Warranty Repair
Units which are non-warranty incur a charge of each product followed by initial reports. In the event that the repair is generated additional expenses, a cost estimate will be sent to you for approval and a proforma invoice will be issued. As per our Non Warranty procedures, the Customer is responsible for shipping both to and from Genmix Technology.

IMPORTANT
When returning items to Genmix Technology, please indicate on the commercial invoice and shipping documents “Value for customs purpose only, Returning to Manufacturer for Repair”. Please do not send units without proper packaging. Please visit our FAQ page for additional details or send an email.