SUPPORT > RMA Procedure
Units which are under warranty are of no charge to the customer. In the event that there is “No Fault Found”, a charge of US $1,000.00 per unit will be invoiced to cover evaluation, labor and testing, prior to shipping. As per our Warranty procedures, the Customer is responsible for shipment to Genmix Technology and Genmix Technology is responsible for the return shipment.
Units which are non-warranty incur a charge of each product followed by initial reports. In the event that the repair is generated additional expenses, a cost estimate will be sent to you for approval and a proforma invoice will be issued. As per our Non Warranty procedures, the Customer is responsible for shipping both to and from Genmix Technology.
When returning items to Genmix Technology, please indicate on the commercial invoice and shipping documents “Value for customs purpose only, Returning to Manufacturer for Repair”. Please do not send units without proper packaging. Please visit our FAQ page for additional details or send an email.